Landlord repair management, without the admin

Almost nobody loses money on the repair itself. They lose it on the delay. A tenant reports damp in October, it sits in a message thread, two contractors do not call back, and by January it is a mould claim and a strained tenancy. Small faults become large ones at a predictable rate.

The second failure is evidence. When a repair is challenged, the question is when you were put on notice and what you did about it. A phone that has since been reset is not an answer.

1. Step 1
   The report arrives

   Your tenant describes the problem and attaches photos from their phone. No app install, no 11pm phone call, no scrolling back through a WhatsApp thread to find what they said.

2. Step 2
   Urgency is decided for you

   Each report is scored by urgency and category. An active leak or dead boiler flags immediately; a slow-draining sink queues as routine. You act on a short summary rather than a wall of messages.

3. Step 3
   Quotes come to you

   Vetted local tradespeople quote through the app. You compare price, ETA and rating side by side and approve one in a tap. The job then locks to that trade.

4. Step 4
   Money is held, not gambled

   You pay the approved quote into escrow by card, Apple Pay or Google Pay. Nothing reaches the tradesperson yet.

5. Step 5
   Dual sign-off

   The tradesperson marks the job complete and the tenant confirms the fix. Only then do funds release. If extra work is found mid-job, the trade raises a variation with photos for you to approve separately.

6. Step 6
   The record writes itself

   Report, triage score, quotes, messages, scheduling, invoice and completion are all logged against the property — the evidence you need if a repair is ever disputed.

£5 per completed job. There is no subscription, no per-property licence and no percentage of the repair value — a £900 boiler swap costs the same £5 as a £60 tap washer. Tenants and tradespeople pay nothing, which is deliberate: everyone needs to be on the platform for the process to work. See pricing.

Reactive repairs are only half of it. Gas safety, EICR and EPC certificates all expire, and an expired certificate is a problem you can see coming. Mainto tracks expiry dates per property and reminds you before they lapse — see the landlord compliance checklist.

For the legal side of what you must repair and how quickly, read landlord repair responsibilities and what counts as an emergency repair.

Most repair management software is sold per property to letting agencies. If that is not you, see how Mainto differs as a Fixflo alternative for landlords, or the full Fixflo vs Mainto comparison.